Call Center Report Call Status - From astTECS
CCD Statuses:
NEW - New Lead - Lead has not been called, or cannot be called
QUEUE - Lead To Be Called - Lead is about to be sent to an agent
INCALL - Lead Being Called - Agent is talking to the lead
DROP - Agent Not Available - Call was dropped while customer was waiting for an agent
XDROP - Agent Not Available IN - Call was dropped while customer was waiting for an agent on an inbound call
NA - No Answer AutoDial - Any outbound call that does not receive an Answer signal(or other signal) from the carrier. This can include ring-no-answer, disconnected, carrier congestion and other errors
CALLBK - Call Back - Callback, both scheduled and non-scheduled
CBHOLD - Call Back Hold - Scheduled ANYONE callback that has not hit it's trigger, or an AGENTONLY callback
A - Answering Machine - Agent-defined Answering Machine
AA - Answering Machine Auto - Dialer-defined Answering Machine
AM - Answering Machine Sent to Mesg - AMD(Answering Machine Detection) call sent to a message to be played
AL - Answering Machine Msg Played - AMD(Answering Machine Detection) call sent to a message and message has been played
AMDXFR - Answering Machine Transfer to Call Menu or In-Group
AFAX - Fax Machine Auto - Dialer-defined Fax Machine
B - Busy - Agent-defined Busy signal
AB - Busy Auto - Carrier-received Busy signal
DC - Disconnected Number - Agent-Defined Disconnected number
ADC - Disconnected Number Auto - Carrier-received Disconnected number
ADCT - Congested Number Auto - Carrier-received Congestion(19,21,34,38)
ADCCAR - Disconnect Carrier-Defined, used by TILTX service
DEC - Declined Sale - Agent-defined status
DNC - DO NOT CALL - If defined, lead will also go in the VICIDIAL DNC list
DNCL - DO NOT CALL Hopper Match - status of a lead that matches the phone number of a lead that has been placed in the VICIDIAL DNC list
DNCC - DO NOT CALL Hopper Match Campaign- status of a lead that matches the phone number of a lead that has been placed in the VICIDIAL Campaign-specific DNC list for this Campaign
DNCCAR - DO NOT CALL Carrier-Defined, used by TILTX service
SALE - Sale Made - Agent-defined status
N - No Answer - Agent-defined status
NI - Not Interested - Agent-defined status
NP - No Pitch No Price - Agent-defined status
PU - Call Picked Up - Status that a call is changed to as soon as the carrier has sent the Answer
signal and before the call is sent on to an agent
PM - Played Message - outbound broadcast or SURVEY campaign status for when a message has been played to the customer
XFER - Call Transferred - Call has been sent from an agent to a Closer agent
ERI - Agent Error - An agent has closed their browser before dispositioning a lead
DONEM - Agent placed a manual dial phone call and then closed their browser before dispositioning a lead
SVYEXT - Survey sent to Extension - Survey outbound campaign status only
SVYVM - Survey sent to Voicemail - Survey outbound campaign status only
SVYHU - Survey Hungup - Survey outbound campaign status only
SVYREC - Survey sent to Record - Survey outbound campaign status only
HXFER - Hold Recall Transfer to another in-group
HOLDTO - Hold time option call termination on inbound call
QVMAIL - Queue Abandon Voicemail Left
RQXFER - Re-Queue Transfer back to agent
CPDATB - Sangoma Call Progress Detection CPD All-Trunks-Busy
CPDB - Sangoma Call Progress Detection CPD Busy
CPDNA - Sangoma Call Progress Detection CPD No-Answer
CPDREJ - Sangoma Call Progress Detection CPD Reject
CPDINV - Sangoma Call Progress Detection CPD Invalid-Number
CPDSUA - Sangoma Call Progress Detection CPD Service-Unavailable
CPDSI - Sangoma Call Progress Detection CPD Sit-Intercept
CPDSNC - Sangoma Call Progress Detection CPD Sit-No-Circuit
CPDSR - Sangoma Call Progress Detection CPD Sit-Reorder
CPDSUK - Sangoma Call Progress Detection CPD Sit-Unknown
CPDSV - Sangoma Call Progress Detection CPD Sit-Vacant
CPDUK - Sangoma Call Progress Detection CPD Unknown
CPDERR - Sangoma Call Progress Detection CPD Error
TIMEOT - Inbound call Drop Timeout, call waited until drop-seconds and was sent on to the drop action
AFTHRS - Inbound after hours drop, call received outside of in-group call time
NANQUE - Inbound no agent no queue drop, no agent logged in
RAXFER - Remote Agent API transfer
ALTNUM - Agent manual Dial Alternate number dialing, number dialed before final disposition
DISPO - Agent in disposition screen when they closed their web browser without selecting disposition
WAITTO - Wait time option call termination on inbound call
PDROP - Pre-routing dropped call, call hung up the instant the Answer signal is received
IVRXFR - Outbound drop to Call Menu
SVYCLM - Survey sent to Call Menu - Survey outbound campaign status only
MLINAT - Multi-Lead auto-alt-dial lead set to inactive
MAXCAL - Max Calls drop from in-group
LRERR - Outbound Local Channel Resolution Error
QCFAIL - QC_FAIL_CALLBK
QCCANC - QC cancel
QCPASS - QC passed
LSMERG - Agent lead search old lead merge
DISMX - Dispo Call Max Status
INBND - first status of a newly created lead going into the inbound queueing process
UNKXFR - CPD Unknown result Transfer to Call Menu or In-Group
UNKAM - CPD Unknown call sent to a message to be played
UNKAL - CPD Unknown call sent to a message and message has been played
NVAINS - Default status for new inserted lead on phone NVA call
CLOSOP - In-Group Closing-Time option selected
PAUSMX - Pause Max Seconds timeout default status