Inbound Outbound Status Code
INBOUND
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Afthrs = After Office Hours
DIPO = Call Connected
DROP =Drop Call (Customer Drop the Call)
Queue = Call has been disconnected in Queue
TimeOT = Time Out (Until the waiting time was over customer is in the queue. hence it came to TimeOT. Max TimeOT=360 Seconds)
OUTBOUND
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AB= Busy Auto (Carrier-received Busy signal)
ADC = Disconnected Number Auto (Disconnected Number Auto - Carrier-received Disconnected number)
DISPO = Disposition
DROP= Drop Call ( Call was dropped while customer was waiting for an agent)
XFER= Transfer