Configuring dialogs in the bot builder
A dialog is the building block of your chatbots. You can create multiple dialogs and put them together to make a flow. When triggered, your bot goes through each dialog in the flow sequentially. You can also redirect your bot using conditions to a dialog in the same or a different flow or stopped by an action. You can configure dialogs for the following outcomes:
1.Send a message or collect input from your customer
2.Trigger actions, or
3.Execute logical workflows based on conditions
You can add as many dialogs as required to a single flow. You can choose to include either a message or an action.
A message will display your input to the customer.
The action option will carry out an activity (or run it in the back end) for your customer.