Creating a new bot
When you log in to your Freshdesk Messaging account and click on the Chatbots icon in the menu, you’ll see a list of all your bots configured in your account. If this is the first time you're creating a bot, click New Bot > Give your bot a name > Choose between using answers or creating flows for your bot.
You can also create a new bot by cloning an existing, published bot by clicking on the clone option that appears when you click on the three dots of any published bot.
The bot gets created, and you will be redirected to the Answers module (if you picked Answers) or the default Hello flow (if you selected Flows). Let’s look at setting up your first bot with Flows in this article.