Interactive Voice Response (IVR)
Interactive voice response or IVR is an automated business phone system feature that interacts with callers and gathers information by giving them choices via a menu. It then performs actions based on the answers of the caller through the telephone keypad or their voice response.
Welcome message is the part of IVR also.
It will appear when customer start to make a call to call center.
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What is IVR?
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