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  • Why we need third party agent phone software?

    11/06/2025 22:06:11
    Why we need third party agent phone software?  ...

  • What is miss-call icon?

    11/06/2025 22:14:28
    What is miss-call icon?  It's drop list , You can seen drop call list at agent screen. It will be work as click icon. You can close & open the drop list by clicking miss-call icon....

  • What is Voice Mail?

    11/06/2025 22:13:45
    What is Voice Mail? It is recording before phone hand-up....

  • What is Customer Information Page?

    11/06/2025 22:12:43
    What is Customer Information Page? It is agent screen Page of customer information.You can change the Label of Customer data Field.Eg , Customer ID instead of Name, But you must need to know that the report will s...

  • What is IVR?

    11/06/2025 22:11:52
    What is IVR? ...

  • What is Music On Hold?

    11/06/2025 22:11:15
    What is Music On Hold?  It is a voice function....

  • What is Lead Upload?

    11/06/2025 22:08:51
    What is Lead Upload? Lead is data collection of customer contact.You can input too many contact at one time.I attached lead format file at document....

  • What is disposition?

    11/06/2025 22:08:06
    What is disposition?  When agent handup the phone call, The Dispositon page will pop-up , It is like a short not for a call....

  • What is asterisk ?

    11/06/2025 22:07:31
    What is asterisk ? Asterisk is the main Back-End Program for Call Center Software. If you want to become a Professional of Call Center , you need to learn Asterisk....

  • What is the Asterisk dialplan?

    11/06/2025 22:06:55
    What is the Asterisk dialplan?  The dialplan is essentially a scripting language specific to Asterisk and one of the primary ways of instructing Asterisk on how ...

  • CC - Troubleshooting

    11/06/2025 21:57:13
    What is DROP? TIMEOT - Inbound call Drop Timeout, call waited until drop-seconds and was sent on to the drop actionAFTHRS - Inbound after hours drop, call received outside of in-group call timeNANQUE - Inbound no ...

  • Your session has been paused?

    11/06/2025 22:05:30
    Your session has been paused?  Mostly these ...

  • Call Center Maintenance?

    11/06/2025 22:04:51
    Call Center Maintenance? If you do call maintenance1. Check if incall is working properly2. Check outgoing3. Check how much hard disk space is left4. Download Out Bound Call report from Report Download...

  • How to Install Vicidial scratch on Centos 7?

    11/06/2025 22:04:08
    Asterisk is software that turns an ordinary computer into a voice communications server.Together, you have a full featured predictive dialer.It can also function as an ACD for inbound calls, or close...

  • What is the recommend voice file format for Call Center ?

    11/06/2025 22:03:36
    What is the recommend voice file format for Call Center ? You can convert voice file athttps://audio.online-convert.com.wav (recommand)change bit resolution : 16 bit...

  • Why we need to do reload asterisk software at call center? How to do?

    11/06/2025 22:02:42
    Why we need to do reload asterisk software at call center? How to do? Once you have created the Sip account, you will need to reload the asterisk software.You also need to reload if there are any issues with the call cent...

  • Is available 3digit Calling in Callcenter Server?

    11/06/2025 22:01:48
    Is available 3digit Calling in Callcenter Server?  ...

  • Call Center Report Call Status - From astTECS

    11/06/2025 22:00:24
    Call Center Report Call Status - From astTECS  ...

  • Call Centre Maintenance Report

    11/06/2025 21:59:30
    Call Centre Maintenance Report There are three place to download for call centre call maintenance.1>report download> inbound report or inbound closer report2. report download> outbound report or Dispo...

  • Inbound Outbound Status Code

    11/06/2025 21:58:10
    Inbound Outbound Status Code INBOUND--------------Afthrs = After Office HoursDIPO = Call ConnectedDROP =Drop Call (Customer Drop the Call)Queue = Call has been disconnected in QueueTimeOT = Time Ou...